Shipping & Returns

Accepted Payment Methods:

We accept all major credit cards.​

Shipping:

Domestic orders are shipped via USPS or UPS within 5-7 business days. Once your order is placed, you will receive an email with your unique tracking number within 3-5 business days.

Please note that we are not responsible for incorrect addresses provided or shipments marked as "delivered" in tracking updates. The customer is solely responsible for shipment costs associated with incorrect addresses.

Returns:

Due to the nature of our products, used items cannot be returned or exchanged, except for damaged items. The customer is responsible for the shipping costs associated with returning items.

Refunds:

We do not accept refunds.

Damaged Product:

If you receive a damaged product, please send an email to shop@marieshalo.com with pictures, your full name, and order number to file a claim.